Summary
Job Description
Customer Solutions Advisor - Administration
Salary: From £21,255 depending on experience, plus excellent benefits and discretionary annual bonus.
Location: Leeds, Hybrid
Hours: Monday – Friday 08.00-16.15 or 09.00 – 17.15
Our mission:
At Lowell, we value togetherness. And that’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.
Our mission is to make credit work better for all. With offices across Europe, we’re a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts.
As an Advisor at our Contact Centre, this means working together to navigate our customers’ journey and bring people back to financial health.
Your mission:
With a focus on a first-time resolution, you’ll work with your team where your mission will be to achieve the right outcome for the customer, delivering excellent customer service by responding to customer emails, letters and managing back office processes. You’ll understand our customers individual circumstances, which may difficult, and you will guide them to through it, whilst working towards SLA’s. The role may be challenging, but you can make a real impact on peoples’ lives.
At Lowell together we go further, and with support you will accountable for your development to become multi-skilled in workflows that do not frequently involve live interaction with the customer, client or third party, you'll develop knowledge to deliver fair customer outcomes or understand how to use the appropriate escalation processes, whilst meeting our regulatory requirements.
To join us, you’ll need:
To be customer focused with excellent customer service skills.
To have excellent letter writing skills and strong verbal communication skills.
To be empathetic and have the ability to build rapport and put our customers at ease especially through written communication.
To be a lateral thinker with the ability to use your own initiative.
To have previous experience in a customer service correspondence role, ideally within a regulated environment.
A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better from all, we think you’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
A starting salary of from £21,255
A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you’d be working from home, fully equipped with everything you’ll need to be successful.
28 days holiday plus public holidays with option to purchase up to an additional 5 days
Life assurance & Group income protection
A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Job security
Among other benefits with us
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
