You will be responsible for…
- Lead day-to-day analysis to monitor fraudulent switch requests and generate relevant reports for internal stake holders.
- Reviewing new processes and procedures to improve operational efficiency related to fraud and inventory management.
- Analyzing data to identify operational trends and opportunities for improvement.
- Coordinating with cross-functional teams within the organization to ensure successful implementation of initiatives.
- Coordinating with a variety of business units to develop, test, and refine required business processes / practices.
- Leveraging data to drive continuous improvement in areas such as frequency, blacklisting, switch restriction and corresponding proactive measures.
- Creating action plans for tools and technology needed to ensure improvement in processes.
For you to be successful…
Customer focus
- Understands the importance of customer feedback and appreciates their points of view.
- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
Collaborative
- Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
- Builds diverse networks and cooperative key working relationships to work in partnership with others.
Communication
- Communicates clearly and actively listens to others.
- Provides others with information they need in a timely manner.
Impactful
- Committed to delivering strategically aligned objectives, creates plan to achieve with key milestones and measures.
- Perseveres, tries new approaches to reach challenging goals and persists until outcomes and commitments are met.
Creative
- Looks for new ways to solve problems and execute in ways that add value.
- Tries new ideas and approaches.
You will require the following qualifications and skills
- Bachelor’s Degree in relevant fields with minimum of 1+ years of experience in Operations Excellence in an MNC, preferably within Tech/ Insurance industry.
- Exceptional analytical, creative, technical project management and interpersonal skills.
- Strong quantitative capabilities. Adept at drawing conclusions from a variety of data sources.
- Prioritizes tasks according to business objectives and can pursue several objectives simultaneously.
- Excellent communication, presentation, and interpersonal skills
- Advanced knowledge in MS Office applications, especially MS PowerPoint and Excel.
