About us
EXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan.
Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.
For more information, please visit www.exeo-global.com
The role
To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company’s mission and values.
Key accountabilities
Manage the service delivery process to meet SLA-driven delivery standards
Collaborate with external and internal stakeholders to optimize outcomes
Support sales and provide quality service delivery to obtain customer satisfaction
Manage complex customers and instill confidence in them on our ability to deliver
Manage outsourcing partners to ensure that they adhere to our delivery standards
Be a focal escalation point service delivery related matter, 24x7
Be a team player with the other department to actively develop, manage and improve service delivery standards
Participate in internal and external service review meetings on service delivery performance, service improvements, quality, and processes
Manage, monitor periodic Preventive Maintenance and responsible for compiling and filing all the PM documents.
Compile and prepare reports as required on the Service delivery and SLA
Any other ad-hoc tasks/projects from the manager
Skills & experience
Minimum Diploma/Degree holder in IT related or engineering discipline.
Experience in hardware maintenance support and delivery.
Good knowledge of Infrastructure/Networking/Servers/OS
A service-oriented mindset
Excellent communication and presentation skills
Experience in high severity case escalation and management
Self-motivated and delivery focused
Must be able to prioritize and effective in proactive action
Honest and able to manage sensitive or confidential information
Able to demonstrate a high degree of flexibility including out of hours
Ability to work under pressure and to deadlines
Able to multitask
Responsible, self-motivated and enthusiastic
Good interpersonal and teamwork skills
Service Delivery Manager
JOB NUMBER
DC0100825
CONTRACT TYPE
Permanent
COUNTRY
Singapore
LOCATION
8 Aljunied Avenue 3 Singapore 389933
COMPANY
EXEO GLOBAL PTE LTD
