ABOUT DARVIS
DARVIS is a US company that makes organizations more efficient by simplifying and automating processes using computer vision. By tracking situations and objects, we turn the real world into useful data. We put people at the center of everything we do. Working with organizations, we find friction points and resolve them with custom-built products. As people encounter new problems, our products evolve. We are a talented and dedicated team located across the globe and we truly work together to make great things happen.
ABOUT THE ROLE
We are looking for a Customer Success Manager to join our team in Hamburg, Germany. As a Customer Success Manager, you will be responsible for overseeing and managing projects related to the development and deployment of our AI-powered Asset Management Solution, OmniRoom. The ideal candidate will have a strong technical background, familiarity with APIs, and experience in project and product management. This role will report directly to a Lead Project Manager.
WHAT YOU WILL DO
- Oversee the end-to end customer success process and facilitate the seamless implementation of OmniRoom and all associated digital services
- Conduct collaborative meetings with clients to align expectations, gather project-specific details, and establish effective communication channels for smooth onboarding and roll-outs of OmniRoom
- Serve as the primary point of contact for customers addressing inquiries, resolving issues, and ensuring customer satisfaction
- Coordinate smooth and effective roll-outs of OmniRoom by considering all necessary technical components required for its deployment, including APIs and integrations
- Develop and execute detailed implementation plans, including project timelines, resource allocation, and deliverables to ensure successful customer roll-outs
- Maintain communication with cross-functional teams to define project scope, objectives, and deliverables
- Identify and manage project risks, issues, and dependencies, implementing mitigation strategies as necessary
- Collaborate with the DevOps team to ensure smooth deployment and continuous integration/continuous deployment processes
- Provide technical expertise and guidance for clients, especially during the onboarding and roll-out process, addressing any technical questions or concerns and ensuring a thorough understanding of OmniRoom
WHAT YOU HAVE
- Bachelor’s degree in Computer Science, Engineer, or a related technical field
- Proven experience in Customer Success Management or a customer-facing role, especially in software development
- Familiarity with SaaS product development and deployment, and a strong understanding of software development principles, methodologies, and tools
- Experience in managing multiple customer onboarding projects simultaneously, ensuring timely delivery and customer satisfaction
- Excellent organizational, leadership, and communication skills
- Solid problem-solving and decision-making abilities, with a keen attention to detail
- Strong interpersonal skills and the ability to work effectively in a team-oriented environment
WHAT WE OFFER
- Experience deploying real systems in real-world production environments
- An amazing office work environment and culture to promote healthy work
- A high-growth environment that gives plenty of opportunities to learn, grow and shape your role
- Competitive package
We’re committed to building a diverse team and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. We believe deeply that diversity, inclusiveness and acceptance are all key elements of a healthy team.
