Reporting to the Site/Operations Manager, your responsibilities include, but not limited to:
1. Order Management:
- Process and manage customer orders, ensuring timely and accurate execution and fulfilment.
- Coordinate with various departments (e.g., transportation, warehousing) to ensure seamless order fulfilment.
- Enter data into warehouse management systems (WMS) and other relevant software.
- Ensure data accuracy and integrity, assisting with data cleansing and validation as needed.
- Coordinate and work closely with warehouse operation team for order picking and packing activities.
- Maintain accurate records of inventory levels, including receiving, storing, and dispatching goods.
- Coordinate with warehouse staff to conduct regular cycle counts and reconcile discrepancies.
2. Communication & Problem Resolution:
- Act as the main point of contact for assigned clients, maintaining regular communication to understand their logistics requirements and address concerns.
- Assist clients with information regarding shipping schedules, rates, and service options.
- Proactively identify and resolve issues that may disrupt the supply chain or impact customer satisfaction.
- Handle customer complaints and escalations professionally and efficiently.
- Serve as a liaison between warehouse personnel, customer service, and other departments.
- Communicate shipment statuses and inventory availability to relevant parties.
- Address inquiries and resolve issues professionally and promptly.
3. Documentation and Record Keeping:
- Prepare and maintain accurate shipping and logistics tracker, documentation, ensuring compliance with regulations and company standards.
- Prepare and maintain accurate records of shipments, receipts, and inventory transactions.
- Generate and process delivery and receiving documentation, such as tally sheet, delivery order, packing lists and bills of lading etc.
4. Reporting & Performance Monitoring:
- Update tracker and generate reports related to warehouse operations, including inventory levels, order status, and shipping metrics.
- Ensure accuracy in tracker update and assist with billing inquiries
- Track and report on key performance indicators (KPIs) related to customer service and logistics operations.
- Provide regular updates to management on key performance indicators (KPIs).
- Analyse data to identify trends and areas for improvement.
5. Continuous Improvement
- Identify process improvements, collaborate with cross-functional teams to improve processes, and enhance customer satisfaction.
- Contribute to the development and implementation of customer service best practices and assist in their implementation.
- Collaborate with warehouse management to enhance efficiency and accuracy.
6. Compliance
- Ensure adherence to safety protocols and warehouse regulations.
- Ensure adherence to industry regulations and company policies.
- Stay updated on changes in logistics and customs regulations.
- Assist with compliance-related documentation.
Requirement:
- Effective communication skills and the ability to work collaboratively with a diverse team.
- Proficiency in relevant software and tools (e.g., Microsoft Office, logistics software).
- Attention to detail and excellent organizational skills.
- Problem-solving abilities and a customer-centric approach.
- Knowledge of logistics and supply chain operations is mandatory.
- Knowledge of international shipping, customs, and trade regulations is ideal.
