Τοποθεσία Αθήνα 2 μέρες πριν Ημ. ανάρτησης 2 μέρες πριν Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Πωλήσεις / Διαχείριση Πελατών Κατηγορία θέσης Πωλήσεις / Διαχείριση Πελατών
The vacation rental company TraveStaytion is hiring:
Account Performance Manager (Elevate Program)
Duties & Responsibilities
Lead the onboarding process of newly contracted clients
Ensure proper setup of the clients’ accounts in TravelStaytion Platform and Travel Distribution Channels
Coordinate material and data collection from client, and ensure smooth and timely accomplishment of the setup process
Make sure that listings are correctly imported to our platform
Deliver high quality and high quantity of calls at scale to achieve quarterly targets
Communicate daily with a portfolio of Partners and act as their primary point of contact
Educate and train clients on new technology (new features and tools offered by Travelstaytion software)
Μanage and maximise current key accounts by identifying and capturing those that offer revenue growth
Identify and report to the Senior Account Manager potential business and partnership opportunities
Check all newly onboarded accounts and prepare introduction to property managers in order to build a strong relationship
Report feedback from partners regarding product enhancements and processes to the Senior Account Management
Be constantly up to date about market trends, growth opportunities or anomalies
Register all Account information to company’s CRM system
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) set in cooperation with the leadership team
Researching the market to support business decisions and company development
Overall involvement and improvement of our day-to-day business operations
Requirements
A minimum of 2 years experience in customer support or web production agencies is required. (Experience in online travel agent and/or channel manager will be considered as a plus
Tenacity and passion for account management and fine-tuning processes
Familiarisation with PMS, Channel Manager, pricing and reporting tools (e.g. Tableau, Power BI)
Prior experience with CRM systems (e.g. Salesforce, HubSpot)
Multi-tasking and strong time management skills
Excellent verbal, written and interpersonal skills in both Greek and English
Professional in all forms of communications such as email, phone calls and texts
Highly responsive and reliable with strong attention to detail
Possess superior customer relations skills and deliver complete hospitality to your guests
Energetic and responsive - you must be able to work in a fast-paced environment
Benefits
Competitive Remuneration Package
Commission and Performance-Oriented Bonuses
Training Scheme
Excellent Working Conditions
Continuous Professional Development
